Return & Refund Policy
TARDIS LLC
5830 E 2nd St, Ste 7000 #29051
Casper, Wyoming 82609
United States
Email: contact@thekronex.com
Website: https://thekronex.com/
Return & Refund Policy — Kronex™
At Kronex™, we do our best to ensure customer satisfaction. If you experience any issue with your order, our customer support team is available to find the right solution.
1. Claim Period
Any return, refund or claim request must be submitted within 90 days of receiving your order. After this period, we can no longer guarantee that the request will be processed.
2. Eligibility Requirements
To be eligible for a return or refund, the customer must:
- Provide their order number
- Clearly explain the issue encountered
- Provide supporting evidence if necessary (photos or videos)
Items must be returned in their original condition where applicable.
3. Returns
We accept returns in specific cases, including:
- Defective product
- Product damaged upon receipt
- Incorrect product received
- Confirmed issue with the order
Important conditions regarding returns:
- Customers must contact our customer support team before sending any return.
- No return address is automatically provided on the package.
- The return address will be communicated by email after your request has been validated by our team.
⚠️ Any return sent without prior authorization may be refused. Return shipping costs may remain the responsibility of the customer, except in cases of our error or a defective product.
4. Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once opened or used. This includes:
- Opened cosmetic products
- Used wellness products
- Personal use items already consumed or opened
5. Cases Eligible for a Refund
5.1 Defective or Damaged Product
If your product arrives defective or damaged, we may offer:
- A replacement
- A reshipment
- Or a full refund after verification
5.2 Incorrect Product
If the product received does not match your order, we will provide an appropriate solution promptly.
5.3 Lost Package
A package will be considered lost after verification with the carrier. In this case, a refund or reshipment may be offered.
6. Order Cancellation
Orders can only be cancelled before they are prepared or shipped. Once an order has been shipped, cancellation can no longer be guaranteed. For urgent requests: contact@thekronex.com
7. Refund Processing Time
Once your request has been approved, refunds are generally processed within 5 to 21 business days to the original payment method used at checkout. Processing times may vary depending on your financial institution.
8. Shipping Costs
Original shipping costs are non-refundable except in the following cases:
- Defective product
- Fulfillment error
- Incorrect product received
9. Abuse & Fraud
Kronex™ reserves the right to refuse any abusive, fraudulent or suspicious request.
10. Contact
For any questions regarding your order, a return or a refund:
Email: contact@thekronex.com
Website: https://thekronex.com/
Our team typically responds within 24 to 48 business hours.